Technology and Society: The Power of Social Technology at Stanford Business School
Take a second and consider: out of all the articles, videos, and blog posts you see in a week, which ones do you breeze through and forget, and which ones stick with you?
Which ones do you forward onto your friends, and which ones do you relegate to internet oblivion?
Out of the requests you get on Facebook to support a cause or become a “fan,” to the e-mails you get from Barack Obama to watch a short video about healthcare reform, to a link someone sends you to donate to their charity, how many of them do you take the time to engage with deeply, and how many go, in one eye, so to speak, and out the other?
Most of us are inundated with requests online to take notice of social causes: to “Save Darfur” or to “Campaign for Cancer Awareness”. And yet many of us glaze over and ignore them; or perhaps we join a group but end up taking no real action towards the cause. Indeed, for anyone who has ever created a YouTube video, written a blog, or tried to get someone to join their cause on Facebook, you likely know that simply sending out a request doesn’t always lead to action.
Yet, the power of social technology, when fully engaged, can be nothing short of revolutionary. Micro-loans websites like Kiva.org, which allow people to lend money over the internet to small-business owners in developing countries, have enabled people to change the lives of entrepreneurs in 3rd world countries at the click of a button. With over 2 million online registered users, members of my.barackobama.com mobilized and planned over 200,000 events, wrote 400,000 blog posts, and created over 35,000 volunteer groups during campaign season; and through these online avenues, the campaign raised over 500 million dollars from 6.5 million online donations (the majority of which were under $100 each). And in recent months, The Red Cross has raised over $30 million dollars for Haiti relief through text message donations, allowing people to literally lend a helping hand by using it to send a text.

The same technologies that enable us to “poke” our friends or “retweet” an interesting article are the ones that can connect and mobilize us to bring about change in profound ways. This week I had the exciting opportunity to be on a panel evaluating the final presentations of students taking “The Power of Social Technology,” a course at Stanford Business School taught by Professor Jennifer Aaker devoted to looking at how to promote social good by harnessing the power of social networking technologies.
Professor Aaker’s course was inspired by the phenomenal story of Sameer Bhatia, a Stanford grad who was diagnosed with Leukemia at the age of 32. Sameer needed a bone marrow transplant, and he needed to find a genetically matched bone marrow donor, fast; but out of 6.8 million people registered at the National Marrow Donor Program, only 1% were South Asians, and the chance for a genetic match was exceedingly low; indeed, Sameer had less than a 1 in 20,000 chance of finding a match from the national donor registry.
Sameer’s friend Vinay had also been diagnosed with Leukemia the year before. Both men needed donors and had only weeks to find them. So what did Sameer and Vinay and their family and friends do? They joined forces, took action, and used social media – Facebook, Google, YouTube, Twitter – to spread their story. Through videos, Facebook ads and groups, and viral messages, Sameer and Vinay’s team reached out across the US and within a matter of weeks, succeeded in registering over 24,000 people of South Asian descent as donors. As a result, Sameer found a direct match, and Vinay a close match, in the time frame they needed, and both underwent transplants shortly thereafter. (Read more about Sameer and Vinay’s incredible story here).
Sadly, despite finding successful donors, both Sameer and Vinay passed away from complications from their diseases; however, their legacies live on strong, through family and friends, as well as the over 250 lives that have been saved as a result of the donors that Team Sameer and Vinay managed to get registered. Their story is one with a powerful, enduring impact: it shows how the technologies we have at fingertips can enable us to share stories, mobilize support, and take action and change lives in ways that have never before been possible. With a collective will fueled by deep friendship and love, Sameer, Vinay, and their friends and families achieved a monumental task that has continued to have positive ripple effects reaching far beyond their original goal.

Professor Aaker, taking inspiration from Sameer’s story, charges her students with a similar mission: in just 5 short weeks of the course, identify a cause, brainstorm how to represent it, and then, make it go viral.
The student groups chose a wide range of topics, from helping students from East Palo Alto get on the track to go to college, to creating a food traceability network to help people know where there food comes, to creating a website where students can ask each other questions and share notes (see all the group projects here). There were three group videos that stood out to me the most:
- Group “Project Baby Warmth: Embrace” promoted a simple product with a simple story: spend $25 and you can support the life of low-weight babies in poor conditions by providing them with a sleeping bag that keeps them warm – and alive:
- “Women 4 Women” seeks to bring the crafts from artisans in the third world to a market in the US, where one can buy a one-of-a-kind item (instead of say, a carbon copy from Pottery Barn) and in turn, support the livelihood of a woman abroad:>
- “The Bubbles Project” aims to bring people together, on and offline, to “inspire, create, and connect” through community based art projects: The Bubbles Project from Raja Haddad on Vimeo.
So what makes an online cause successful? The most successful groups, in my opinion, were those that brought together all the elements to engage a viewer – the audio, visual, and stylistic components, as well as the storytelling and individual connection that makes you feel invested in the cause. The videos with the most impact each seemed to touch upon these elements:
Get Attention, Then, Tell A Story
- What makes a video go viral? It’s pretty simple: people watch your video, and like it enough to send it to friends. But achieving this, as anyone who has created a video knows, is far more difficult. In the sea of content on the web, how do you stand out? How do you keep someone interested and watching? Those initial moments that open the video are critical in engaging the viewer; and keeping the pace up is important so that they don’t lose interest. The most effective videos were those where style informed substance; where visuals and songs elevated the message; where you forgot you were watching a video but were simply inspired by a story. This “attention-grabbing” component is critical: because no matter how important your cause, or how moving your story, no cause can be promoted if people don’t take the time to learn about it.
Identify Concrete, “Actionable” Goals
- Creating a viral movement is more than just getting people to watch your video; it’s about inspiring people to contribute to a cause. How do you get someone to not only view your video, but to have it stay with them in a meaningful way? How do you create a goal that is measureable and achievable? Focused and actionable goals were an important element of these projects; and certainly, of any movement for social good. It can be hard to look at a large issue like poverty or lack of education and feel like you can have any impact; but when you remember that you have the power to affect one life in one, measurable way, the illusion of helplessness dissipates and you feel inspired to make a difference.
Turn Awareness Into Action
- Making someone aware of a cause is half the battle; getting them to take real action to do something about it is really the ultimate goal. And though the internet has the capacity to engage a worldwide audience in social good, it also can breed internet apathy. Membership in an online group does not equate with true commitment; we all know it’s one thing to join a Facbeook group for a cause, but it’s quite another to turn that group membership into real-world action. How do you get people to translate their online membership to actually donate their money or time? The groups that succeeded were those that were able to pair their online movements with real life actions, so that the cause didn’t simply evaporate and dissolve into the internet ether.

So from a viewer’s perspective, what came across about using technology for change? It was clear from the group presentations that promoting causes and goals is inherently social, and to be successful, there needs to be that feeling of participation, of networking, of growth, of ripple effects, all of which are a combination of tangible and intangible forces coming together to create a movement that people feel they are a part of. Indeed, the teams that really excelled were the ones that were able to represent their enthusiasm and spirit for their message in an engaging and thoughtful way; in a way that tells a powerful story; and in a way that generates that ‘kinetic energy’ that drives social causes — leaving you with that feeling you get after seeing a video that causes you to continue to reflect on it long after you are away from your computer.
I left Professor Aaker’s class with that feeling: and with the feeling that the power to use social technology for good, to create, motivate, and perpetuate social movements, is a profound power indeed.
It’s truly remarkable to see how quickly and effectively technology can be used to bring people together, whether it’s to register bone marrow donors, or to send a quick text to help Haiti. With over 175 million people logging onto Facebook each day alone, and over 600 “tweets” going out on the web each second, it’s incredible to consider the impact we could have if, both local and global, if we continue to identify and harness these networks for social change.
So the next time you get forwarded information about a cause, remember: every movement starts with one person — one person, and maybe one click of “play” on that YouTube Video.
To learn more about The Power of Social Technology and watch all the group’s videos, click here.
To learn more about social innovation, and how to harness social media for impact, follow Professor Jennifer Aaker on Twitter.
To learn more about Sameer and Vinay’s story, go to http://www.helpsameer.org/strategy/, and to read about how to harness social media to help save the life of an individual, see the cases found here.
To watch one of my favorite “viral videos” for social change, “The Girl Effect”, click here.



“There is a sacred realm of privacy for every man and woman where he makes his choices and decisions–a realm of his own essential rights and liberties into which the law, generally speaking, must not intrude.” -Geoffrey Fisher

“Every era has its own defining drug.” – Margaret Talbot
“If we have a tradition it is this: Everything can always be done faster and better.” – Henry Ford
Who decides what’s right, what is socially appropriate, and what is societally acceptable when it comes to the use of things that alter your brain function?
Futurist and Inventor Ray Kurzweil has a plan: He wants to never die.
“Man…is not designed to remain in his present biologic state any more than a tadpole is designed to remain a tadpole.” - William S. Burroughs
“How many of our most joyful memories have been created in front of a screen?”
Modern technology
Many of us have opinions about technology that can be classified along the spectrum of being a “techno-optimist” or a “techno-pessimist” — categorizations that reflect our general attitude about our technological past, present, and future.

“Can a machine be a genuine cause of harm? The obvious answer is affirmative. The toaster that flames up and burns down a house is said to be the cause of the fire, and in some weak sense, we might even say that the toaster was responsible for it; but the toaster is
Can you remember life before cell phones?
“Christian Licoppe and Jean-Philippe Heurtin have argued that cell phone use must be understood in a broader context; they note that the central feature of the modern experience is the “deinstitutionalization of personal bonds.” Deinstitutionalization spawns anxiety, and as a result we find ourselves working harder to build trust relationships. Cell phone calls “create a web of short, content-poor interactions through which bonds can be built and strengthened in an ongoing process.”
What does it mean to be green?
“It is now abundantly clear that we have at our fingertips all of the tools we need to solve the climate crisis. The only missing ingredient is collective will.”
Did you know that with $399 and a tube of your saliva, you can find out your genetic predispositions for disease, personality traits, and what medications might work best for you? Or with $149, you can check out your genetic family heritage? How about that for less than $1,000, you will soon be able to get your entire genome mapped?
“With the genome no less than with the Internet, information wants to be free, and I doubt that paternalistic measures can stifle the industry for long (but then, I have a libertarian temperament). For better or for worse, people will want to know about their genomes. The human mind is prone to essentialism — the intuition that living things house some hidden substance that gives them their form and determines their powers. Over the past century, this essence has become increasingly concrete. Growing out of the early, vague idea that traits are “in the blood,” the essence became identified with the abstractions discovered by Gregor Mendel called genes, and then with the iconic double helix of DNA. But DNA has long been an invisible molecule accessible only to a white-coated priesthood. Today, for the price of a flat-screen TV, people can read their essence as a printout detailing their very own A’s, C’s, T’s and G’s.
Strapped for cash (or have some time to kill)?
“Over the next 15 years, some of the most notable advances in computing will be in its relationship to people: distributing human mindpower to solve problems both large and small, and monitoring and ultimately altering people’s bodies and actions in ways previously impossible. These are not phenomena to be avoided so much as they are to be organized and perhaps regulated so that their ubiquity will enhance rather than debase the human condition.
“It’s not science fiction. Nowadays prospective parents cannot only know the sex of their unborn child but also learn whether it can supply tissue-matched bone marrow to a dying sibling and whether it is predisposed to develop breast cancer or Huntington’s disease — all before the embryo gets implanted into the mother’s womb.” -Esthur Landhuis
“I was born for a very specific purpose. I wasn’t the result of a cheap bottle of wine or a full moon or the heat of the moment. I was born because a scientist managed to hook up my mother’s eggs and my father’s sperm to create a specific combination of precious genetic material. In fact, when (my brother) Jesse told me how babies get made and I, the great disbeliever, decided to ask my parents the truth, I got more than I bargained for. They sat me down and told me all the usual stuff, of course – but they also explained that they chose little embryonic me, specifically, because I could save my sister, Kate. ‘We loved you even more,’ my mother made sure to say, ‘because we knew what exactly we were getting.”
Be honest: how many other things are you doing right now?
“I begin, a little sheepishly, with a question that strikes me as sensationalistic, nonscientific, and probably unanswerable by someone who’s been professionally trained in the discipline of cautious objectivity: Are we living through a crisis of attention?
“Help loving couples conceive a child! Seeking egg donors with a clear health history, GPA 3.6+ and above 1350 on SAT. Must play a musical instrument. $10,00 Compensation.”
“Now in market terms, this potential transaction makes perfect sense—matching a willing seller and a willing buyer. Both parties get what they need—tuition money, the seeds of a new child—and no one is coerced into anything. But what is the human meaning of what is happening?”
What happens when the pictures and content you post online for friends to see is also viewed by a potential employer?
“If you have something that you don’t want anyone to know, maybe you shouldn’t be doing it in the first place.”
Here’s a challenge: can you read this whole post without getting distracted? Can you resist the urge to skim each paragraph for the “gist of it”, and instead read each sentence carefully, reflecting on its meaning, even thinking about how it might apply to your life?
Nanotech Self-Assemblers. Genetically Engineered Offspring. Full Immersion Virtual Reality. Robots That Can Think.
Advances in our understanding of the brain – and subsequently, in our understanding of how to manipulate it—are raising profound moral and ethical questions going into the 21st century. How do we evaluate our course of action in the brain sciences in a morally principled and responsible way?
Global climate change, sustainable energy, being “green.” These are terms we hear everyday – but what do they mean, and why are they important?
In the United States, technology is deeply integrated into nearly every aspect of maintaining and treating health. What influence do these technologies have on how we diagnose, treat, and view disease? How does technology shape the way we approach and treat health overall?
Today, it’s hard to find a person who isn’t glued to his or her Blackberry, iPhone, iPod, or other preferred technological gadget. One recent 